PRE-CONSTRUCTION PHASE
1
SCHEDULING TRADESMEN
Arranging access to your home and communicating scheduling constraints, for both us and tradesmen, is critical to an efficiently run construction project. Coordinating schedules between tradesmen and homeowners are the most common reason for project delays.
2
WEEKLY COMMUNICATION
We will contact you at least weekly during the construction phase to provide information on the status of your project. Please be sure to notify us of the best times and method for communicating with you.
3
INSPECTING THE PROGRESS
If your project requires several different activities such as carpet, flooring, drywall, painting, etc., it is important that you look at each phase of the work as it completes to make sure any issues are identified quickly and addressed.
4
SUPPLEMENTS
An unforeseen issue can sometimes arise after the project is started that will result in additional costs. For example, the discovery of additional damage that could not be seen until demolition was underway. While we try to anticipate some of these kinds of occurrences, we cannot foresee all of them. In such cases, we will work with your insurance company to see if this issue can be added as a “supplemental” to your claim. However, you may need to sign a Change Order to cover the additional cost.
5
CHANGE ORDERS
Customers sometimes want to change or upgrade the materials used in their project after the initial estimate has been accepted. We will try to work with you to incorporate these changes into your project. However, once we start work on your project, we cannot make changes that impact ordered materials or structural changes.
6
PROCESS PAYMENTS
If the cost of your project is estimated at more than $10,000, you may be asked to make interim payments as your project progresses. For insurance related work it is important to maintain close contact with your adjuster and mortgage company, if applicable, to ensure payments are made promptly or work on your project may be delayed or stopped.
POST-CONSTRUCTION PHASE
CONSTRUCTION PHASE
1
APPROVAL
Before starting any home construction project, it’s important to do your homework. If you need approvals from a homeowners’ or condominium owners’ association, that must be done before starting any home construction project. If construction is the result of an insurance claim, you will need to verify coverage and any limitations of coverage such as deductible amounts and replacement cost.
2
ESTIMATES
We use the Xactimate estimating software for all construction projects and will provide a copy of your estimate as an attachment to your Construction Work Authorization.
3
DEPOSITS
We provide you with a Deposit and Draw Schedule as an attachment to your Construction Work Authorization. Please note that failure to make progress payments may hold up your project. This includes the payment of the deposit (depending on state law).
4
MORTGAGE
COMPANIES
If you have a mortgage on your home, some lenders and insurance companies may issue “multiple party” checks that include you, your mortgage company, and us. This will require you to contact your mortgage company.
5
MATERIAL SELECTIONS
Taking the time to research and select the materials such as carpet, tile, flooring, etc. as soon as possible can yield significant time savings over the duration of the project as some items may have long lead times.
6
SIGN OFF
Signing the Construction Work Authorization Document
You will need to sign this document for any work to begin.
1
CONSTRUCTION STANDARDS
Our professionals adhere to the National Association of Homebuilders Residential Construction Performance Guidelines for Professional Builders & Remodelers Fifth edition. If issues with work quality are identified quickly as the repairs are made during the project, the walk-through should be a simple confirmation of the work performed and final sign-off.
2
CERTIFICATE OF COMPLETION
Once all work has been completed you will be asked to sign this document acknowledging that the work is complete and meets industry standards.
3
FINAL PAYMENT
At the end of the project if there are deemed to be any items that are incomplete (e.g. back ordered light fixtures or minor completion items), you may withhold an amount equal to 150% of the reasonable value of those items from the final payment to us. This payment will be paid to us upon completion of those items.
INSURANCE CLAIMS PROCESS
EVERY ONE OF OUR PROJECTS IS CUSTOMIZED TO FIT YOUR GOALS. THIS INFORMATION IS MEANT TO GUIDE YOU THROUGH THE PROCESS, UNDERSTAND THE ROLES FROM ALL PARTIES, AND CLEAR ANY CONFUSION ALONG THE WAY. AT MATADOR CONSTRUCTION, WE ARE HERE FOR YOU EVERY STEP OF THE WAY.
